can't get my unlock code. please help :( topic

I've followed the steps correctly, eg, using huawei product ID generator to get my code, then I proceed to the site and fill in all required info, but I keep getting this message after i click submit "We regret to say that the information you are searching is not found. Pleae mail to mobile@huawei.com, We'll respond to you as soon as possible, thanks."

I check every steps and its correct, there are no typo also. How can I get my unlock code? :crying: Mine is L09 btw