Hey all. How is everyone? Hope you'll are all doing well and have got plans for the weekend other than helping me with my problem :confused:
I have a S4 Mini Duos and while using the phone, it suddenly restarted and since then I was unable to make and receive calls. Along with that, the phone shows that there is just a single SIM installed on the status bar even though when I check the "Status" of the phone in the "About Device" page it shows two SIMS each with signal strength. I know these SIMs work, since I tested them on other devices. The status bar shows that first SIM has signal because I can see all four bars. Dragging down the notification bar show "Emergency calls only" and when I try and make a call a message shows up saying "Not registered on network". Normally when I used to make calls, two phone buttons were available for use with each SIM. Now only one phone button shows up. When I dial *#06# to check the IMEI, I get a box which reads
"IMEI
35*************/01
null/ null"
I have starred out the rest of the IMEI because of security I guess lol.
I have also tried to choose "Network operators" for each SIM, however it is greyed out along with "Data roaming", "Access Point Names", "Network mode". For the first SIM, the "Mobile data" option isn't greyed out but for the second SIM it is. Ticking the "Mobile data" box does nothing to help the phone. I have restarted the phone multiple times but it hasn't worked. I have also checked for software updates but absolutely nothing shows up.
I have attached pictures of the phone's details. I hope this helps.
About Device -
Version -
IMEI -
SIM 1 Details - 1 of 3 -
SIM 1 Details - 2 of 3 -
SIM 1 Details - 3 of 3 -
SIM 2 Details - 1 of 3 -
SIM 2 Details - 2 of 3 -
SIM 2 Details - 3 of 3 -
Would like to say a huge thank you in advance for this whole community of support. I would also like to apologise in advance for any sillyness and stupidity from my end. You all make Android a lovely experience. A very genuine thank you x
I have a S4 Mini Duos and while using the phone, it suddenly restarted and since then I was unable to make and receive calls. Along with that, the phone shows that there is just a single SIM installed on the status bar even though when I check the "Status" of the phone in the "About Device" page it shows two SIMS each with signal strength. I know these SIMs work, since I tested them on other devices. The status bar shows that first SIM has signal because I can see all four bars. Dragging down the notification bar show "Emergency calls only" and when I try and make a call a message shows up saying "Not registered on network". Normally when I used to make calls, two phone buttons were available for use with each SIM. Now only one phone button shows up. When I dial *#06# to check the IMEI, I get a box which reads
"IMEI
35*************/01
null/ null"
I have starred out the rest of the IMEI because of security I guess lol.
I have also tried to choose "Network operators" for each SIM, however it is greyed out along with "Data roaming", "Access Point Names", "Network mode". For the first SIM, the "Mobile data" option isn't greyed out but for the second SIM it is. Ticking the "Mobile data" box does nothing to help the phone. I have restarted the phone multiple times but it hasn't worked. I have also checked for software updates but absolutely nothing shows up.
I have attached pictures of the phone's details. I hope this helps.
About Device -
Version -
IMEI -
SIM 1 Details - 1 of 3 -
SIM 1 Details - 2 of 3 -
SIM 1 Details - 3 of 3 -
SIM 2 Details - 1 of 3 -
SIM 2 Details - 2 of 3 -
SIM 2 Details - 3 of 3 -
Would like to say a huge thank you in advance for this whole community of support. I would also like to apologise in advance for any sillyness and stupidity from my end. You all make Android a lovely experience. A very genuine thank you x
