Hi, I have done a lot of research and not found an answer.
I have a Nokia Lumia 920 RM-820 (Product code 059N5T3, AT&T, USA). When I bought this phone last year it had Windows Phone 8. Seemed to work ok. I ran software updates and eventually it got to WP 8.1 with all updates. The microphone stopped working. It works for phone calls but if I made a video, talked to Cortana, talked to any other app, etc., it could not hear me.
I would like to make the microphone work even if I have to revert to WP8. I cannot figure out where to download the ROM for WP8. I do have the Lumia Software Recovery Tool, but as things stand now it only wants to flash the most recent official firmware onto my device. I believe that the ROM I want would be the most recent with Black and GDR3 - but I really don't know what I'm doing from experience, just from reading lots of stuff online.
I have tried all the troubleshooting steps on Microsoft's site, including a reset which was a hassle. I called their support phone number and they asked me have I tried this, have I tried that, and the answer was yes because I had followed all the steps on their site. They say it's a hardware problem and they gave me the phone number of some company that will fix it for about , supposedly. I think this is a stretch of the term "hardware problem" because the microphone DID work with Windows Phone 8!
I just want to restore this to working order so I can sell it. I've already moved on to a different Windows phone.
SO... can anyone point me to the right place for my WP8 ROM download for my RM-820 (Lumia 920) device? Or can anyone tell me how to solve this microphone question?
I work in PC support for a living and consider myself to have a high level of technical skill. But this is my own personal device I'm trying to fix. Thanks. I really appreciate any help I can get on this.
I have a Nokia Lumia 920 RM-820 (Product code 059N5T3, AT&T, USA). When I bought this phone last year it had Windows Phone 8. Seemed to work ok. I ran software updates and eventually it got to WP 8.1 with all updates. The microphone stopped working. It works for phone calls but if I made a video, talked to Cortana, talked to any other app, etc., it could not hear me.
I would like to make the microphone work even if I have to revert to WP8. I cannot figure out where to download the ROM for WP8. I do have the Lumia Software Recovery Tool, but as things stand now it only wants to flash the most recent official firmware onto my device. I believe that the ROM I want would be the most recent with Black and GDR3 - but I really don't know what I'm doing from experience, just from reading lots of stuff online.
I have tried all the troubleshooting steps on Microsoft's site, including a reset which was a hassle. I called their support phone number and they asked me have I tried this, have I tried that, and the answer was yes because I had followed all the steps on their site. They say it's a hardware problem and they gave me the phone number of some company that will fix it for about , supposedly. I think this is a stretch of the term "hardware problem" because the microphone DID work with Windows Phone 8!
I just want to restore this to working order so I can sell it. I've already moved on to a different Windows phone.
SO... can anyone point me to the right place for my WP8 ROM download for my RM-820 (Lumia 920) device? Or can anyone tell me how to solve this microphone question?
I work in PC support for a living and consider myself to have a high level of technical skill. But this is my own personal device I'm trying to fix. Thanks. I really appreciate any help I can get on this.
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